Privacy

Scope and data controller

Chanz acts as the data controller for personal information processed in connection with the Platform. This Privacy Policy describes the kinds of data we collect, the purposes for which we use it, the parties with whom we share it, and the rights available to data subjects under applicable law. It applies to all individuals who interact with the Platform, including registered players, applicants, and website visitors.

Types of data we collect

• Identifying information: full name, date of birth, government-issued identification numbers, nationality, postal address.
• Contact details: email address, telephone number.
• Account information: user ID, account status, login history, device identifiers, IP address, geolocation approximations, and other technical data generated during use of the Platform.
• Financial data: deposits and withdrawals, payment methods, bank account details or alternative payment instrument information, transaction timestamps, and currency.
• Verification data: documents and proofs required to establish eligibility and comply with licensing rules, including government ID scans, proof of residence, and a selfie holding the ID document.
• Activity data: betting activity, transaction patterns, and risk indicators used for fraud prevention and adherence to platform rules.
• Marketing preferences: consent records and opt-out choices for promotional communications.
• Cookies and tracking data: information collected via cookies and similar technologies to monitor site functionality and user experience.

How we use your information

• Provide and operate the Platform, including processing bets, payments, and account management.
• Verify identity and assess eligibility to participate in wagering activities in compliance with licensing and regulatory requirements.
• Process deposits and withdrawals and manage payment-related risk, including fraud detection and anti-money laundering checks.
• Deliver customer support, respond to inquiries, and manage disputes or account restrictions.
• Communicate with users about account-related matters and, with consent, provide marketing communications.
• Analyze usage patterns and conduct statistical research to improve products and services.

KYC, identity verification and AML obligations

Chanz initiates Know Your Customer (KYC) procedures when required by licensing rules or when validated by transactional activity. The KYC process may require the following documents: government-issued photo ID (front and back where applicable), a selfie displaying the ID, and evidence of residence (e.g., a recent bank statement or utility bill). Verification results are transmitted to the user by secure channels. If verification is unsuccessful, we document the reasons and communicate next steps. Completion of KYC is required before enabling full deposit and withdrawal capabilities.

Documentation and requirements include: (i) match of full name across documents, (ii) currency and country eligibility, (iii) documents valid beyond the verification date, (iv) confirmation that the account holder is over the minimum age of eligibility. We may use a regulated third-party verification provider to securely manage data processing in connection with these checks.

Sharing of data and international transfers

Personal data may be disclosed to:

• Service providers and processors engaged to operate the Platform (e.g., payments, identity verification, fraud prevention, hosting, analytics, and customer support).
• Regulatory authorities, law enforcement, or other competent authorities when required by law or to protect legitimate interests.
• Other entities within the Chanz corporate group, where appropriate for business operations or regulatory compliance.
• Assignees in connection with a corporate transaction (e.g., merger, acquisition, or sale of assets), where applicable, in which case we will notify affected data subjects as required by law.

Where data is transferred internationally, we implement safeguards appropriate to the destination and in accordance with applicable data protection laws.

Data retention

We retain personal data only for as long as necessary to provide the Platform, fulfill legal obligations, and resolve disputes. In accordance with anti-money laundering and other regulatory requirements, records related to identification, verification, and financial transactions may be retained for a minimum period of five years from the date of last activity or account closure, or longer if required by law.

Data security

Chanz implements reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access, disclosure, alteration, and destruction. Access to personal data is restricted to personnel with a legitimate business need, and authentication controls, encryption in transit, and monitoring are employed where appropriate. Users are responsible for maintaining the confidentiality of their login credentials.

Cookies and tracking technologies

We use cookies and similar technologies to operate the Platform, remember preferences, and analyze usage. Essential cookies enable core functionality; functional cookies support session management and preferences; performance cookies assist in understanding site usage; advertising cookies facilitate targeted promotions. Users may adjust cookie settings in their account preferences or browser controls. Non-essential cookies may require explicit consent where applicable.

Your rights and choices

Data subjects have rights under applicable law, including:

• Accessing and rectifying personal data held about them.
• Requesting erasure, restriction of processing, or data portability where legally permissible.
• Opposing processing for legitimate interests or direct marketing, and withdrawing consent where consent is the basis for processing.
• Relief through a supervisory authority if applicable, and the right to lodge complaints regarding data processing.

Requests should be directed to the designated data protection contact. We will respond within the timeframes required by applicable data protection law.

Marketing communications

Promotional communications are sent only with consent or where permitted by law. You may opt out at any time via your account settings or by contacting our support team. Even after opt-out, transactional messages relating to your account may continue to be sent as necessary.

Children

The Platform is not intended for individuals under the minimum eligible age. We implement measures to verify age and will restrict access for underage users.

Changes to this policy

We may update this Privacy Policy from time to time. We will provide notice of material changes as required by law and, where appropriate, obtain refreshed consent for material processing changes. Continued use of the Platform after changes constitutes acceptance of the revised policy.

How to contact us

If you have questions about this Privacy Policy or wish to exercise your rights, contact our Data Protection Officer at [email protected] or use the general support channels provided within the Platform. You may also contact us for purposes related to data protection inquiries at any time.